Delivery & Returns

Country Shipping Rate Free Shipping Carrier Delivery Time
Australia 29.95 AUD above 150 AUD UPS Express 2-5 Days
Austria 7.95 EUR above 100 EUR UPS 2-3 Days
Bahrain 29.95 USD above 100 USD UPS Express 3-5 Days
Belgium 7.95 EUR above 100 EUR UPS 1-3 Days
Canada 20 CAD above 130 CAD UPS Express 2-4 Days
Denmark 60 DKK above 750 DKK UPS 2-3 Days
France 6.95 EUR above 100 EUR  Colissimo 2-3 Days
Germany 4.95 EUR above 100 EUR DHL 1-3 Days
Italy 7.95 EUR above 100 EUR UPS 2-4 Days
Japan 4 200 JPY above 13 900 JPY UPS Express 2-4 Days
Kuwait 29.95 USD above 100 USD UPS Express 2-5 Days
Luxembourg 4.95 EUR above 100 EUR Post Lux 1-2 Days
Netherlands 7.95 EUR above 100 EUR UPS 1-3 Days
Norway 89 NOK above 1000 NOK UPS 2-4 Days
Qatar 100 QAR above 400 QAR UPS Express 3-5 Days
Saudi Arabia 160 SAR above 400 SAR UPS Express 3-5 Days
Singapore 45 SGD above 150 SGD UPS Express 3-5 Days
South Korea 40 000 KRW above 135 000 KRW UPS Express 3-5 Days
Spain 7.95 EUR above 100 EUR UPS 2-4 Days
Sweden 89 SEK above 1000 SEK UPS 2-3 Days
Switzerland 9.9 CHF above 100 CHF Colissimo 2-3 Days
UAE 100 AED above 400 AED UPS Express 2-4 Days
United Kingdom 9.99 GBP above 100 GBP UPS Express 2-4 Days
USA 15.95 USD above 100 USD UPS Express 2-4 Days
Rest Of Europe  9.95 EUR above 100 EUR UPS 2-4 Days
Rest Of World  29.95 EUR above 100 EUR UPS Express 3-5 Days

 

* For orders within EU, UK and Switzerland, we reserve the right to charge up to €25 if the items are not collected on time and sent back.

** For orders outside of EU, taxes and duties that may be incurred by each country on imported items are the customer’s responsibility. Custom fees that may occur are based on the total value of the products entering your country. Unfortunately we have no control over this. If the items were not collected on time and were sent back, or if the customer doesn’t follow our return guidelines, we reserve the right to charge up to €200 administration fee depending on the destination.

 

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RETURN / EXCHANGE POLICY

Every customer who made a purchase at nordicdots.com has the right to return the items within 30 days from the day of receiving the package. If you wish to exchange to another size/colour, just return the product and place a new order.

The above does not apply to products purchased on sale, which are non-refundable and may not be exchanged or returned.

FOR CUSTOMERS WITHIN EU, UK & SWITZERLAND:
For your convenience we already include a return label at a special price of €5 in each package.
How to make a return?
1. Make sure all the items are in the original condition with all the hangtags and barcodes attached.
2. Pack the items you’d like to return and attach the label found inside the box.
3. Send the return package with UPS (all countries), DHL (Germany) and Colissimo (Switzerland, France).

(!) We will issue a refund after the package is received and inspected. The return label fee of €5 will be deducted from the payout and shipping costs are not refundable. We reserve the right to withhold an additional fee or refuse to refund if the items show marks of use, makeup marks, dirt, holes, damages or are without the original barcodes and hangtags attached.

 

FOR CUSTOMERS OUTSIDE EU, UK & SWITZERLAND:
We don't offer prepaid return labels and it is customer's responsibility to cover the return shipping cost. If you made a purchase outside of EU, UK and Switzerland and wish to make a return, please email us to info@nordicdots.com for further instructions.