We offer 30-day return window from the day the package was received.
Returns are free for customers within EU, Switzerland, Norway and UK. For customers from other countries, a return label fee of 15 EUR/USD will be deducted from the refund.

Step 1. Go to account.nordicdots.com

Step 2. Login to your account with your email used when placing the order.

Step 3. Choose the order and Request return for the items you wish to return.

Step 4. Once your request is approved, you will receive a FedEx return label by email. It will also be available in your account at account.nordicdots.com

Step 5. Make sure the items your are returning are unworn, unused, with tags attached! Padel rackets must have the original protective film on the handle with the barcode and the racket should have no signs of use.

Step 6. Pack the items, attach the label and contact FedEx to schedule a pick up via Fedex.com > Shipping > Schedule pickups or, drop off the package at the nearest FedEx.

Note! Once we receive a return, products will be inspected. We reserve the right to refuse to refund if the items show signs of use, makeup marks, dirt, holes, damages or are without the original barcodes and hangtags attached. Refunds may take up to 20 days from the day we receive the return.